Shipping & Payment Info

Shipping Payment Information

Shipping

We offer shipping to all of New Zealand. Shipping costs and delivery times may

vary depending on your location and the shipping method selected during checkout. Once your order has been processed and shipped, you will receive a confirmation email with estimated delivery times.

Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, inclement weather or shipping delays.

Payment

We accept the following forms of payment for online orders:

1. Credit or Debit Card: We accept Stripe payments which can include all cards that Stripe has to offer. Your payment information is securely processed through our payment gateway to ensure your transaction is safe and protected.

2. PayPal: You can pay with your PayPal account, providing a convenient and secure

payment option for online purchases.

3. We accept direct bank transfers: All transactions are processed NZD unless otherwise specified. Your payment information is encrypted and securely transmitted to prevent unauthorized access.

Order Processing

Orders are typically processed within 1 to 3 business days from the date of purchase.

Once your order has been processed and payment has been confirmed, we will prepare your items for shipment. Once your order has been shipped, you will receive a confirmation email with your order details and an estimate of delivery timing.

If you have any questions or concerns regarding shipping, payment, or order processing, please to contact our customer service team for assistance.

Contact Us

Our customer service team are keen to assist you and ensure your smooth and enjoyable shopping experience. If you have any questions about shipping, payment, or order processing, please contact us at:

• Email: teamkenjen@gmail.com
• Phone: 021591196

• Address:

Bonchem NZ Ltd
661 Ormandy Road
Mangapai RD 8
Whangarei 0178
New Zealand